Job Description
This job is in the Netherlands
Join Our Dynamic Team as a Field Service Engineer Controls!
Are you ready to be the front-line hero in field service, exceeding customer expectations with your technical expertise? As a Field Service Engineer (FSE), you'll be at the forefront of ensuring top-notch performance in troubleshooting, repair, installation, maintenance, customer training, and general support for our machinery at customer facilities. This role is all about making a difference with every customer interaction!
What Makes This Role Exciting?
- Hands-On Excellence: You'll prepare, execute, and follow up on installation and maintenance activities, providing exceptional aftercare for new installations. Stay in close contact with customers and keep them updated on progress.
- Technical Mastery: Maintain and hone your skills to be proficient in installing, troubleshooting, repairing, and training customers on Marel equipment/solutions. Routine maintenance jobs will be a breeze!
- Quality and Discipline: Prepare and report your visits meticulously to ensure the best possible outcomes for our customers. Your updates will keep customer support coordinators and field service administrators in the loop.
- Prioritization: Set your priorities in line with company and customer needs, ensuring efficient and effective service delivery.
- Customer Focus: Deliver a confident, empathic, and competent service, ensuring our customers feel supported and valued.
- Problem Solving: Escalate any service delivery issues according to company processes to provide the right support for the customer.
Main Tasks
- Secure a meeting with the customer upon arrival onsite and receive briefing from the customer.
- Prepare and execute the work as agreed with the customer.
- Configure PLCs.
- Manage the customer experience.
- Identify sales and service opportunities.
- Update and validate information on the Installed Base.
- Process hours and expenses.
- Provide technical reporting.
- Keep stakeholders informed and updated.
- Inform Customer Support about arrival time if outside of the expected window.
- Confirm reception of a work order to the resource planner.
- Update Customer Support and customers on the progress of the work.
- Debrief customers on work done and machine performance.
- Report on quality issues and non-conformities (NCR).
Your profile
Skills and Abilities
- Deep knowledge of principles and processes for providing stellar customer and personal services.
- Ability to execute agreed tasks and meet deadlines with precision (KPI).
- Results-oriented, with a strong ability to follow through and respect deadlines.
- Excellent face-to-face interaction skills and commercial service abilities.
- Social perceptiveness.
- Strong technical competence in an engineering discipline.
- Computer literate.
- Excellent grammar and communication skills.
Education, Knowledge, and Experience
- Degree in Mechanical, Electrical, and/or Software Engineering, preferably from a technical college, or equivalent knowledge level.
- Excellent written and spoken English.
- Recognized product training on food processing equipment preferred.
- Strong communication and analytical skills, with the ability to work under pressure.
- Experience in field service within an equipment/software manufacturing environment is a plus.
Offer:
- Support and Guidance: Our client will assist you in the move to the Netherlands and getting the necessary documentation to start the next chapter of your career.
- Competitive Salary: Earn between €3300 and €4100 based on your work experience.
- Generous Time Off: Enjoy 25 paid holidays in addition to public holidays.
- Holiday Allowances: Receive holiday allowances of 8.33% of your yearly salary.
- Career Growth: Benefit from career-oriented education, training, or courses to help you advance.
- Excellent Employment Conditions: Enjoy top-notch primary and secondary employment conditions.
Are you ready to make a significant impact and take your career to the next level? Apply now and become a vital part of our team, where your skills and dedication will be highly valued!